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userbNfGkWi8SB
Constellation

Still need help

I still cannot get my issue resolved with my getting my Note 8 back.  Case #4150289943.  Again, it has been more than 3 months.  I finally was able to get in touch with a case manager a few weeks ago but that did not resolve my issue because I am still in the dark about the status of my phone.  My case manager has not called me back.  I cannot understand why my phone cannot just be sent back?  What  else can I do?  Thank you in advance for any help.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Still need help

Hello! I have sent you a private message regarding your case. Please follow up with me there! 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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