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Tap and Swipe no Longer Opens Notifications from Lock Screen

Ever since the latest update, installed on Sept 4th - N950USQU6DSH3, my wife can no longer tap on a notification and swipe up to unlock that app/notification. The notifications can still be selected, but swiping up to unlock the phone makes it bug out and it pulls the notification open is if it's being swiped down to show more. The notifications still work normally when the phone is unlocked, but they now seem to be broken on the lock screen. We have messed with the Lock Screen settings, turning things on/off and changing options in that menu but nothing has worked. When the problem initially came up, restarting the phone fixed the issue for about half a day. Since then, restarting does nothing. Any ideas?