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Biggz2901
Asteroid

Unread messages not showing on message app

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When i get a text message it does not show up on the message sign. I can see the message sign on the top but not on the actual message sign. Has anone experienced this seems like this happened after last update.

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Samsung Moderator
Samsung Moderator

Re: Unread messages not showing on message app

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Have you updated your device recently?

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Unread messages not showing on message app

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Have you updated your device recently?

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Highlighted
Samsung Care Ambassador

Re: Unread messages not showing on message app

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I don't know if I understand your text completely. I think that you are saying that you see the unread notification in the notification area at the top of the phone but you do not see a number on the messages icon. If this understanding is correct, I would

  1. Press and hold on the Messages icon until the little menu pop up
  2. Click on "App info"
  3. Click on Notifications
  4. Ensure that "App icon badges" is enabled
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Biggz2901
Asteroid

I did try that but my App icon is grayed out. Something h...

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I did try that but my App icon is grayed out. Something happened after the last phone update and at the bottom it say 2 categories deleted.? Did you ever here of this??

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Biggz2901
Asteroid

The issue has been resolved. I called somone at Samsung a...

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The issue has been resolved. I called somone at Samsung and the had me reset the phone and it works.

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