I'll be happy to look into this process for you and see what I can do for you, @userYqcEzl2CQ0. Would you mind providing me with some private information in a private message? Thanks!
My Verizon Note 8 just started experiencing this issue. My phone died to 0% today at work, and when I got home to put it on the charger, it wouldnt charge -- no lights, no warmth, no anything! All the suggest reset options did not work either. Nor did 'stacking' (micro-charging for 15 secs at time). Nothing can bring it back to life after reaching 0% now!
From a public relations standpoint, it is absolute insanity that after the Note 7 debacle you are refusing to send customers who are exeriencing this now-well-reported issue a brand new device, but instead waste their time, money, and loyalty with refurbished or repaired phones -- phone that are nearly $1000!
I would argue that Samsung's response to this issue has been even worse than the Note 7 issue because they're refusing to do right by their loyal customers, even after we were willing to stick with them on the Note 8.
I know personally I am going to be absolutely livid if I have to accept a device that is "refurbished" or "repaired" after sending in this defective unit.
So I had this problem about a month ago. Samsung asked me to send them my device and I did. They performed a few "repairs" while I was without my phone for about 2 weeks. I got it back and figured everything was good. A few days ago, the problem happens again. I called samsung and they wanted me to send my device in again. So thats another two weeks without a phone. I asked them if they could send me a replacement phone with the condition that I would send my device in so I dont have to go phoneless for 2 weeks. They tell me that according to policy, there is nothing they can do even though it was the second time with the problem. They can only repair my phone when I send it in. I feel helpless that there is nothing I can do about it and just have to be phoneless. It is also frustrating for me to go from the blazing success of the Note 7 to this situation. Keep this up and samsung will be losing those "loyal Note customers" that they brag about. I figured people who had this problem and have gotten it "fixed" should make sure it is actually fixed.