Microwave model ME21F707MJT runs anytime the door is closed

SOLVED
Constellation

Microwave model ME21F707MJT runs anytime the door is closed

Hello.  This microwave recently started running whenever the door is closed.  The control panel does not turn on, nor does the light inside the microwave, but you can hear a humming noise.  I tested this by putting a cup of water in the microwave, only to find out that the oven is heating.  I believe this to be a fire hazard, so we have opted to keep the microwave unplugged to we don't accidentally leave it running for a prolonged period.

 

I did some on-line research, and quickly found that others have had the same problem with this microwave.  I have been unable to find any instructions on how to repear this myself, and when I called for service, I found out that the minimum cost to have a Samsung-authorized technician come to my home is $255, with any parts and additional labor being added on.

 

I'm posting this comment in hopes someone might have a better solution/suggestion for me.  Given this is a safety hazard that others have also encountered with this model, is Samsung offering any assistance with this?  

1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by topic author usersDtDK5B1b4
‎12-06-2017 01:27 PM

Re: Microwave model ME21F707MJT runs anytime the door is closed

Oh no! Could you send us a private message with the serial number?  I would like to escalate this. http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

15 REPLIES
Samsung Moderator
Solution
Accepted by topic author usersDtDK5B1b4
‎12-06-2017 01:27 PM

Re: Microwave model ME21F707MJT runs anytime the door is closed

Oh no! Could you send us a private message with the serial number?  I would like to escalate this. http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Microwave model ME21F707MJT runs anytime the door is closed

After my private message exchange with the forum moderator, a service call was set up, and the repair was made at no charge to me.  This issue ended up requiring replacement of the main board.

Samsung Moderator

Re: Microwave model ME21F707MJT runs anytime the door is closed

Hooray!  Based solely on your experience with our Community team, please let us know how we're doing by taking this short survey. Please be sure to include transaction number #21754767. Thanks! https://www.surveymonkey.com/r/FGWFDCD?casenum=21754767


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Constellation

Re: Microwave model ME21F707MJT runs anytime the door is closed

I’m having the exact same problem with my microwave. I’m hoping it’s still under warranty.

Highlighted
Samsung Moderator

Re: Microwave model ME21F707MJT runs anytime the door is closed

Send us a private message with the model and serial number and we will be happy to look into this: http://bit.ly/2ihPL97 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Microwave runs anytime the door is closed

Hi - I’m having this problem too. I sent my full info to Samsung Michelle but haven’t seen anything about scheduling a repair. I just wanted to make sure I hadn’t missed something. 

 

Could you please look up my ticket and reply? Thanks! 

Samsung Moderator

Re: Microwave runs anytime the door is closed

I'm not seeing it here in community.  Did you send an actual e-mail?  If so, we don't get those.  Could you send us the info via private message to community directly?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Astronaut

Re: Microwave model ME21F707MJT runs anytime the door is closed

When I start to pull the door open microwave starts to work when door is fully opened it turns off. Is this normal?

Samsung Moderator

Re: Microwave model ME21F707MJT runs anytime the door is closed

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and serial number of the unit.