Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touched.

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Asteroid

Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touched.

Microwave is 1 month out of warranty and a couple of weeks ago it started this press OK to start issue. By the amount of post this  seems to be a very common problem. Today the fan started by itself. This is a hazard, if next the microwave is going to start by itself when no one is around. What is the fix? There should be a recall.

1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎05-02-2018 06:30 AM

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

[ Edited ]

If your microwave inputs 7s by itself and the unit has already been unplugged for at least 2 minutes with no change, then repairs are recommended. In order to look into this, send me a private message with the full model and serial number.  I would like to see what I can do for you.  -->http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

10 REPLIES
Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎05-02-2018 06:30 AM

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

[ Edited ]

If your microwave inputs 7s by itself and the unit has already been unplugged for at least 2 minutes with no change, then repairs are recommended. In order to look into this, send me a private message with the full model and serial number.  I would like to see what I can do for you.  -->http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

Are you still needing assistance with the microwave? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

[ Edited ]

ME21K7010DS
[HIDDEN]

Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

Please send us a private message here so that we can set you up for service: http://bit.ly/2mcMgp1

Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

Please send us a private message as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

No helpful
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

That would be a service call.  Could you send us a private message with the full model and serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

Samsung replaced the door on the microwave out of warranty and free of charge, Problem solved. Thanks Michelle!!!

Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

I am having the same issue with mine