06-12-2018 06:27 AM
I have the SR1AM7040WG mine just started making a rattle last night very dissapointed. I havent even had this for a year and it sounds like it has loose legos in it. We keep this vacuum very clean. May need to go a different route. Looked for a service manual for this model but came up empty
06-12-2018 02:50 PM
Just to confirm, if you run it for a second without the rotating brush connected does the sound still happen?
06-12-2018 03:48 PM
hypnospastic, unfortunately, this will require service. Please send us a private message with the full model code and serial number if you would like to get set up: Link
06-12-2018 05:32 PM
Long story short, I applied some silicone lubricant to the square where the rotating bar sits and the round part on the other end and the sound vanished. I ran the device and it remained quiet for about 30 minutes and returned. I am going to replace the bar and see what happens.
06-19-2018 09:04 AM
I haven't replaced the bar yet because I think it's still in good condition. What I did do was wrap Teflon tape around the square at the end if the bar and then reinstalled it in the vacuum. The machine is just as quiet as when I bought it. It is a lot more cost effective to do this than replace the brush. By the way, the brush can be found in Amazon for roughly $30. Samsung quoted me $79.