12-07-2017 02:59 PM
So we heard back from our specialists and they believe you need to be using Samsung Connect. If the powerbot purchased was manufactured during or after June 2017, you need to use Samsung connect rather than Smart Home. However, there is no mapping option in the Samsung Connect app, it does the mapping and then stores it internally. When it finishes vacuuming you can see the ”map” of where it has been by checking the history. In Device Control either swipe down from the top and pick history (or touch menu in the top right and select history).
12-14-2017 01:22 AM
12-19-2017 08:48 AM
So I have the same Powerbot and essentially the same issue. It does provide the map in the history section of the Samsung Connect app, but only on occasion. The vacuum does run on a daily schedule but I can't seem to figure out when/why if provides the map output and when/why it wont. I thought this was related to times an error was detected thinking maybe it wouldnt map that but there are times when there is no interruption in reporting that still yields no report.
12-19-2017 10:11 AM
I too am awaiting the Mapping support shown the in the Smart Home app. Prior to purchase I downloaded the Smart Home app and took the 'tour' to see the features available, including the various maps and the ability to select different map sections, etc. When setting up the robot, Smart Home tells me that I must now use Samsung Connect, instead. And now Samsung is sating that advertised features are not supported in the 'new' app. I expected much more from Samsung than bait and switch of it's advertised feature sets.
12-20-2017 07:19 AM
Same experience with R7070. Connect app does not report if the vac doesnt complete and return to doc successfully. And after a dozen runs, its only successfully completed ONCE in my home. Gets lost, rams into anything black, rams into dark kitchen cabinets, dies trying to find base, etc.
And the one map it did provide was complete nonsense. Couple dozen path lines after 90 minutes of cleaning. Right. I think Samsung is simply scrambling to push some half-baked image out to the app so they dont get sued by a bunch of consumers for false advertising. There is no map of house, or selecting rooms, or virtual barriers as represented in Smart Home. Total FALSE ADVERTISING scam. DISAPPOINTING.
12-28-2017 11:29 AM
This is not an acceptable solution.
I am using Samsung Connect just like the instructions and the box say to do.
The box doesn't even mention Smart Home as an option.
I am using Samsung Connect and when checking the history I do not get maps.
I understand that Samsung Connect does not support the maps but why would this be advertised on the box.
The box clearly shows that you must use Samsung Connect and it clearly shows that it supports maps.
This was the reason I purchased this one!
I am very disappointed that I was misled. I would like someone at Samsung to contact me directly to sort this out. If you are unable to contact me directly through this forum, please contact me via email or phone asap.