01-04-2018 09:54 PM
I completely agree with all of the previous posters, this is false advertising at least and pure fraud at worst. I have the 7040 and it does not show any maps, and what is worse is that it does not continue where it left off after charging. I have a 3200 sq. ft one level home and it refuses to venture the whole house. I bought this vac because of the mapping feature and the fact that it was supposed to resume clean, mine doesn't. The app is pathetic in the control that it offers over the vac compared to other brands that i have tried. I agree that samsung has dropped the ball on this one.
01-05-2018 04:47 PM
I just purchased a new R7070 and am having the same issue. The mapping feature seems to be unavailable to me which was a primary reason I chose this model and manufacturer after extensive research.
Is this feature slated to be added to the "Connect" app in the near future? If not I feel customers as myself deserve some form of compensation. The product is not nearly as functional as it is being advertised without this software.
01-07-2018 04:48 AM
I'm having the same issue. My home is about 2100 square feet. The powerbot will not remember where it left off cleaning and will clean the same areas multiple times. It hasn't cleaned about half of my home but yet will say cleaning is complete. How can I get the robot to map the other parts of my house? The connect app doesn't show me the map the robot is making or using for my home.
01-07-2018 07:44 AM
Here is a link to some of our troubleshooting steps to help resolve this issue.
01-08-2018 07:16 AM
I am also disappointed in the mapping feature in the Samsung Connect app. Also the answers from Samsung Moderators have not been helpful as the keep saying use Samsung Connect app and check under history and prior users state that is the steps completed. I do not feel it is user error but a software error.
01-09-2018 03:09 AM
Could a Samsung rep please answer the question of whether the mapping features missing from the connect application are slated to be added or not? And if not, what is going to be done to compensate purchasers of a product that completely lacks key advertised features?
01-09-2018 02:41 PM
Sadly features are always subject to change without prior notification, due to this we cannot compensate/reimburse for lost or changed features. As far as the update goes that may or may not add this, we are unable to speculate on the release of future updates.
01-09-2018 03:13 PM
That is the wrong answer.
So you are telling me that you could turn off the mapping feature or scheduling feature or the edge cleaning feature or the VACUUMING FEATURE and we are just SOL because "features are always subject to change without prior notification"?
So I could eventually end up with a PowerBot that just drives around my house doing nothing but knocking stuff over and I'm just supposed to say "oh well, that's just Samsung removing features".
What if my Samsung Galaxy S8 suddenly didn't call people anymore? It's advertised as having that feature but unfortunately, that is subject to change as well.
I have a lot invested in the Samsung ecosystem and I had planned to continue adding and upgrading with more Samsung products but if Samsung is selling products that never actually do what they advertise they do then I am not a supporter of Samsung.
I will throw out ALL of my Samsung products and invest in an ecosystem and company that does not disrespect it's customers with false advertisements and blame it on "features are always subject to change without prior notification". There are plenty of other options for all of my devices.
For anyone reading this:
They have not yet reached out to me privately or tried to make this right.I did call in to the support team and the answer I got was:
Take the Powerbot back to Best Buy and they will exchange it for another one that supports the mapping feature. He also didn't believe me that it was advertised on the box until he pulled up an image of the box on his computer.