01-09-2018 05:17 PM - edited 01-09-2018 05:27 PM
When a consumer spends almost $600 on a vacuum they expect it to perform as it is advertised. If I wanted to micromanage my robot vacuum I would buy another brand's model at one third the price.
If Samsung's attitude is going to be "buyer beware," and remove key product features on a whim, then that's their prerogative. Customers such as myself will find better companies in which to place our loyalty.
01-29-2018 08:08 AM
So why did this topic shut down. I am still getting no mapping in my history for my r7040 vacuum. Where is out product support? Can we return these vacuums and get a refund or at least a credit towards machines that operate as advertised?
All Samsung has to do is to dedicate on or two programmers for probably a week on this issue to get it to work!
01-29-2018 08:25 AM
I have been busy at work but I'm not ok with this and I'm not ready to let this go.
Samsung has not provided us with a solution and it doesn't seem like they are going to. I am still waiting for a solution from Samsung!
We are getting nowhere in this forum and I have received less from phone calls.
Samsung, do you have a solution?
02-03-2018 02:41 PM
At this time you'll need to use the Samsung Connect app. There is no mapping option. It does the mapping and stores it internally. Once it finishes vacuuming, you can see the map by checking the history. In Device control, you can either swipe down from the top and pick history or in the touch menu in the top right, select history. We have asked them to update this to how the Smart Home app uses mapping so that it can be seen prior to and currently there is no information on when/if this will be added. Very sorry for any inconveniences caused.
02-16-2018 05:04 PM
I am using the home app and didn't see any maps until I put it in a room told it to clean and closed the door so it only did that room. I think it doesn't have enough memory or has a memory leak and can't store the map once it gets too big. This is just my guess but try and run it in just one room and wait for it to say it is done and check history.
02-22-2018 01:40 AM
I'm sorry, but this answer does not help as many of us have been trying to tell you the map just isn't there!
I bought the r7070 because of the mapping feature it showed on the box and the sales rep at bestbuy telling me how much better is was compared to the competitor i originally went in to buy.
I'm disappointed that this feature doesn't work, plus I'm finding the vacuum only runs 35 minutes at a time before it has to recharge, not the 75 minutes that's advertised either!
I guess between the false advertising and bad customer support, I'm better off with the competitor!
03-21-2018 05:23 AM
I have the same issue with the R7090. I thought I'd get a Coverage Map Report as advertised but am now being told that's not the case. I've watched videos on YouTube of others using the feature, it existed before the switch to SmartThings as the app for these.
03-21-2018 08:16 AM
I'm not 100% certain yet, I just got the vaccum yesterday, but I think I have an answer for my situation at least. The vaccum has to be able to complete an entire cycle without interruption. If it returns to the base to charge it has to be allowed to complete charging and resume however many times it takes before it reports that cleaninig is complete. Once that says it's complete, without interruption, it will provide the map.