Powerbot R7040 mapping report

Cosmic Ray

Re: Powerbot R7040 mapping report


@userLTMdn8Bdj2wrote:

I'm not 100% certain yet, I just got the vaccum yesterday, but I think I have an answer for my situation at least. The vaccum has to be able to complete an entire cycle without interruption. If it returns to the base to charge it has to be allowed to complete charging and resume however many times it takes before it reports that cleaninig is complete. Once that says it's complete, without interruption, it will provide the map.


 

This is not the case for me. Mine will return to recharge twice before the final docking without any interruptions and I don't get a map.

Cosmic Ray

Re: Powerbot R7040 mapping report


@userLTMdn8Bdj2wrote:

This seems like a good candidate for a class action.


I agree. I was hoping it wouldn't come to that but since Samsung is showing no signs of communication to address the problem I think that is going to have to happen. It seems like it will be easier to show this information to the FTC to get action than it has been dealing with Samsung.

Astronaut

Re: Powerbot R7040 mapping report

Exact same situation here. Reach out to me if needed. Based on my earlier experience dealing with Samsung and what I'm reading here, they don't seem to be willing or able to do anything about this problem.

Constellation

Re: Powerbot R7040 mapping report and 7090

[ Edited ]

Ours is a 7090 and we've been just as disappointed. At our age (77 and 85) we have to admit we've never had such poor customer service. We'd join a class action because their ads on line are untrue and misleading. We've been told by a tech that although it is advertised to have mapping, it does not, and she added that maybe they sent us an older model. As far as customer service, this is the worst we've ever had from ANY company EVER. They should be ashamed. We've emailed the CEO and got one call to give us the number of tech support. Called it and there was no answer, but offered "deals" on many things before we hung up (not Samsung deals, but all junk). Was told to call the person in charge of on line orders, and the same thing happened when we tried to call (offers on "deals"). Wonder how a company survives on such lies and poor customer service. In their ad it says 

 

  • World-class customer support (not so at all)

 

@apexdestroyer13 wrote:
@userLTMdn8Bdj2wrote:

This seems like a good candidate for a class action.

I agree. I was hoping it wouldn't come to that but since Samsung is showing no signs of communication to address the problem I think that is going to have to happen. It seems like it will be easier to show this information to the FTC to get action than it has been dealing with Samsung.

 

Constellation

Re: Powerbot R7040 mapping report and 7090

Totally concur! Missing that advertized mapping feature a lot, no way to know what parts were cleaned and which were not.

The real shocker was, when I discovered no Samsung Powerbot apps compatible with Moto G Play.

The only app I've got working is SmartThings for Apple iPhone, and that app is a joke, - just "Play"/"Stop" button and nothing else. No alternative apps neither.

This is NOT ok!
Asteroid

Re: Powerbot R7040 mapping report and 7090

I've figured it out.  I was also not getting any map history for my 1200 sq ft floor.  However, one day, I decided to only clean a half of it and it started showing up!  I've done it multiple times now for each half and I've gotten a map every single time.   I'm not sure if this is happenning because the powerbot isn't able to think that it completes the entire floor (according to the manual, it'll only recharge 2 times(?) ) or if its not able to store flooring of a certain size.  Are there floor plan size restrictions?  

 

 

Samsung Moderator

Re: Powerbot R7040 mapping report and 7090

There aren't any restrictions.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Astronaut

Re: Powerbot R7040 mapping report

For an expensive machine, the Samsung robotic vacuum is awful. Beware... DO NOT PURCHASE.. They repaired twice and with the time wasted back and forth I CAN NO LONGER RETURN THE ITEM TO THE STORE. DISGUSTING CUSTOMER SERVICE!!!
Constellation

Re: Powerbot R7040 mapping report

The Map only works in the Select and go  option. This is disapointing!, if you sheduled the vacum for cleaning each day , yoy cant made the map... its only work in manual mode, by clicking the room and in the tab select and Go 

Astronaut

Re: Powerbot R7040 mapping report

What?