Powerbot VR2AK9000UG not charging

Constellation

Powerbot VR2AK9000UG not charging

Voltage measured at the charging station is only 7.5VDC not 24.  Any suggestions on how to proceed. Powerbot has no charge and won’t come on.Emergency switch is ON. Input power is 120 VAC; transformer output is 24.8 VDC, but charging station only puts out 7.5

12 REPLIES
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

Have you tried using a different outlet? Are you getting any error messages on the Powerbot?

Constellation

Re: Powerbot VR2AK9000UG not charging

Tried multiple outlets, no change. No message on Powerbot because it’s battery has fully discharged and it won’t turn on until it is recharged, which it can’t do because of low charger voltage.
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

When was the unit purchased? 

Constellation

Re: Powerbot VR2AK9000UG not charging

December 2016

 

Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

You can find a replacement charger on SamsungParts.com

Constellation

Re: Powerbot VR2AK9000UG not charging

TY

Constellation

Re: Powerbot VR2AK9000UG not charging

i have this problem, but replacing the chatregr will not work.  it already has 24.9 volts at the charger.  it is the DOCK that is 7.5 volts.

Astronaut

Re: Powerbot VR2AK9000UG not charging

Any solutions, yet? Mine went Belly Up, yesterday. 24volts in to dock, 7.5 out );

Been researching the numbers on the circuit board, no luck.

Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

@usergJpUs97kIO

@userrCcHJFCi1B

 

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