Powerbot turns itself off

Constellation

Powerbot turns itself off

My powerbot model # SR2AK935OWK turns itself completely off as soon as it leaves base. Could this mean it is time for a new battery? It has been well used for about 2 years. I had noticed its cycles seemed to be getting shorter before it just won't go anymore.

7 REPLIES
Supernova

Re: Powerbot turns itself off

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

Constellation

Re: Powerbot turns itself off

Did you figure out what the issue was? I am having the same problem.

Constellation

Re: Powerbot turns itself off

I’m having the same problem. Would love some help... i posted a new thread before finding this post.
Constellation

Re: Powerbot turns itself off

This is exactly the problem I am having. I am having to send it in for repair. Thank goodness mine is still under warranty. The issue started right at 10 months of ownership.

Constellation

Re: Powerbot turns itself off

Good luck to anybody having this problem or any other for that matter if not under warranty. After warranty is up Damsung will not repair. I called numerous vacuum shops, Best Buy and computer shops no one will touch it. So at about 2 1/2 years old mine is useless.  Its a shame to have paid over $1000 and it only last this long. Can't get help. 

Constellation

Re: Powerbot turns itself off

did they tell you what caused it?

Constellation

Re: Powerbot turns itself off

[ Edited ]

Nothing, they were so unhelpful it’s not even funny. I called customer service, did everything they asked, sent it in, and got it back with a phone call that said they can’t help because it was 45 days out of warranty. You can’t pay to have it fixed and no one fixes them. $1100 in the garbage. I will NEVER buy from Samsung again. Waste of money.