Powerbot vr7040 update problem

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Constellation

Powerbot vr7040 update problem

I bought a vacuum cleaner, when I first started it worked and when the battery was discharged, he went to the station dock, and immediately the display appeared UP , already 12 hours nothing happens,

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Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎08-16-2018 02:55 PM

Re: Powerbot vr7040 update problem

Thanks for confirming, if this is the case then I would say something went wrong in the download and it froze up. Service repairs would honestly be recommended. Mind shooting me a private message with the serial number of the unit so we can look into setting this up?


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17 REPLIES
Samsung Moderator

Re: Powerbot vr7040 update problem

This information code is for Updates. Have you set up the wifi connection to your powerbot? 

Constellation

Re: Powerbot vr7040 update problem

Yes. i set wi-fi. but stil UP message 20Hr

Samsung Moderator

Re: Powerbot vr7040 update problem

Is the network 2.5 or 5?

Constellation

Re: Powerbot vr7040 update problem

2.5
Samsung Moderator

Re: Powerbot vr7040 update problem

So this is the article we have on this:

 

When the Power Bot vacuum is charging and connected to the internet, it will perform periodic update checks and download and install them automatically.

Warning: When "UP" is displayed on the panel, an automatic update is in progress. Wait for the update to complete before powering off the vacuum.

 

Can you confirm if the UP is showing on the screen during this full 12 hour period mentioned previously? Did you power the unit off at all during the time that the UP showed on the screen?

 

 

 


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Constellation

Re: Powerbot vr7040 update problem

[ Edited ]

UP is still, already 2 days, I still wait, through the router I see that the powerbot periodically goes up and download pakege from very low speed 0.02kb/s

Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎08-16-2018 02:55 PM

Re: Powerbot vr7040 update problem

Thanks for confirming, if this is the case then I would say something went wrong in the download and it froze up. Service repairs would honestly be recommended. Mind shooting me a private message with the serial number of the unit so we can look into setting this up?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Constellation

Re: Powerbot vr7040 update problem

I left the dock station and after 4 days he worked, Thank you very much for the support

Samsung Moderator

Re: Powerbot vr7040 update problem

We're glad that you're up and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.