07-06-2018 03:39 PM
My Powerbot R7040 is constantly getting lost when heading back to recharge. I have a 2000 sq feet area to clean, 4 bedrooms. I want to hard reset the unit to see if that will fix the issue. The manual does not tell me how. Any idea on how to do a hard reset of the unit?
I do see a map in the history in the Samsung App, so I dont understand how the unit keeps getting lost trying to find the dock.
If i tell the vacuum to recharge before the unit heads back by itself it will find the home base fine usually, but when I allow to do it by itself, it keeps dying in the master bedroom.
08-06-2018 09:27 PM
I am having the exact same issue. I've called customer service and got no where. I hope there's a fix for this. Customer tells u to do the obvious. Make sure it's plugged in, make sure it's on an even surface. Blah blah... I'm just going to return mine
08-07-2018 06:31 AM
Try these troubleshooting steps below. Please keep us informed on the outcome.
08-07-2018 09:13 PM
08-07-2018 09:20 PM
11-16-2018 07:41 PM
I hope this info helps anyone. We recently purchased the R7040 unit (refurbished) on amazon and LOVE IT! but ours couldnt make it to the far end of our house (1900 sq ft). I searched all the corners of the internet and was unable to find a solution. Its not feasible to put the dock in the middle of the house for us. Then my husband had a stroke of genius. He said lets get another dock for the other end of the house and then it will go from one to the other. So I searched and searched to see if this was possible, or had been attempted. No such luck. Slightly discouraged i hesitantly ordered a second dock. OMG! Our Powerbot goes from one end of the house to the other cleaning, charges at the new dock, then heads back to the other while cleaning!!!!! Someone at Samsung needs to get this info out to the masses. It saved us so much fustration. If you have a larger home, be kind and grab another dock for your Powerbots long travels.
Hope someone finds this info helpful!