08-21-2018 10:29 AM - last edited on 08-21-2018 10:33 AM by SamsungQue
This last post is almost 3 MONTHS OLD and still has no resolution.
My 9350 is having the EXACT SAME PROBLEM as a number of other people in this thread and at other sites on the Internet. I think 3 MONTHS is MORE than enough time to come up with a fix. Get Your SH*T together Samsung !
08-22-2018 07:15 AM
Following this thread - - I am having the exact same issue with a replacement Samsung Powerbot R9350. It gets through most of the set up and then fails like the oringal poster.
Mine also runs at the old set up time but I am completely unable to connect to the Samrt Home app to run or control times.
11-17-2018 06:44 PM
I have not been able to get mine to connect via the app. The setup runs fine via Smartthings or Smart Home - but shows Disconnected after it is configured....
@samsung - any chance we can get refunds? Totally unnacceptable and the competitors apps apparently work.... I grabbed the Samsung one over brand loyalty and looks like the biggest mistake ever.....
12-05-2018 10:38 AM
12-13-2018 07:51 AM
I just had the same thing happen to me, it was connected last night, same message on my smarthome app, I turned the power off on the bottom of the vacuum, turned it back on, went back to the SmartHome App and it recognized it, finally. I didn't want to have to delete everything and start over with the mapping process because that takes forever, thank goodness this worked. Hope this helps!
2 weeks ago - last edited 2 weeks ago
I also cannot get mine to map at all when i click on the history option it just show loading then nothing just the same screen as before with the robot controls and I keep losing device connection to apps smart things and smart home. i have tried different phones so i know its not a device issue.
also as a sidenote I only have 4 options and from the information packet i shouldhave a few more options.
what my apps show is.