Multiroom app keeps muting 360 speakers

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Asteroid

Multiroom app keeps muting 360 speakers

I have 4 radiant 360 speakers throughout my home. I have them all grouped together in the app, playing music and suddenly 2 speakers will drop out. In the app, those speakers are still connected, but they have been muted. I will un-mute them and they'll work fine for about 5 mins, then the same thing happens again. I am continuously un-muting the speakers.  

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8 REPLIES
Samsung Moderator

Re: Multiroom app keeps muting 360 speakers

Have you tried deleting/ungrouping the group and creating a new one?

Asteroid

Re: Multiroom app keeps muting 360 speakers

I group and ungroup speakers all the time, depending on where I want to play music. So yes. Not sure why grouping would make the app constantly mute speakers at random.

Samsung Moderator

Re: Multiroom app keeps muting 360 speakers

Thanks for that information. Have you tried reinstalling the application?

Constellation

Re: Multiroom app keeps muting 360 speakers

I have the same problem. Two R3 speakers and a k650 soundbar. After about 15 minutes, the soundbar and one R3 mute in the app. I've tried everything. Nothing helps.

Samsung Moderator

Re: Multiroom app keeps muting 360 speakers

Are you using android or an apple device? Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Multiroom app keeps muting 360 speakers

Android

Samsung Moderator

Re: Multiroom app keeps muting 360 speakers

Have you tried reinstalling the app? 

Asteroid

Re: Multiroom app keeps muting 360 speakers

It's a bug in the firmware on the speakers. It has nothing to do with the app. I have repro'd this across devices and app versions.