Samsung icons 2016 right ear bud do not work.

Astronaut

Samsung icons 2016 right ear bud do not work.

my right ear bud does not work. It don't matter how long I have it in my charger case my red light stays red. I can't hear any music or anything out of it could somebody please gives me advice about this situation
1 REPLY
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Samsung Moderator

Re: Samsung icons 2016 right ear bud do not work.

Hello @userSO0rtuh9Dm

Let's try resetting those!

  1. Remove the wing tip from the Gear IconX earbud. Then, use a paper clip to press and hold the Reset button above the heart rate sensor for more than seven seconds. The Gear IconX earbud will turn off.
  2. Use the paper clip again to press and hold the Reset button for more than three seconds.   
  3. After that, charge both earbuds for at least 45 mins
  4. After charging, wear the Earbud and Double Tap on it

You can see these steps again over here - http://www.samsung.com/us/support/answer/ANS00060122/


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