My samsung Galaxy a10e wont update to android 10 it's only been getting security patches but no big update my brother who has the same phone as me got android 10 on his device but mine is still on 9 my carrier is metro.
It's probably your carrier; since you're getting security updates. And it's probably working its way up to android 10. Other than that idk. Though I would recommend you to do some research about your carrier. And ask some questions if you need to.