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A11 battery issues, screen won't turn off (flashes constantly), and is getting hot

(Topic created: 08-23-2021 07:03 AM)
racer29mama
Astronaut
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Other Mobile Devices


This a11 is having Battery issues as well. Its also hot to the touch. And when u try to turn the screen off it won't stay off... I t flashes on and off constantly.. I've only had the phone a couple of months...I am very disappointed in this Samsung A11.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

I understand how frustrating this is. Try clearing the cache partition of the phone. This will clear any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Power key.
  3. When you see Samsung Galaxy A11, release the Power key but continue holding the Volume Up key.
  4. When you see the Android Recovery screen, release the Volume Up key.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the battery is still draining and the phone is still getting hot, try testing the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

 

If these steps do not resolve your concern, the final troubleshooting step would be to do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

Finally, if all troubleshooting is unsuccessful, it is recommended the phone be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-  3. Private Message: http://bit.ly/2XERsky



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3 Replies
Blue7
Red Giant
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does it have the same behavior in safe mode? 

submit an error report on members app > + button > error report or take it to nearest service center (ubreakifix or samsung care store) 

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racer29mama
Astronaut
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How do I put it in safe mode
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

I understand how frustrating this is. Try clearing the cache partition of the phone. This will clear any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Power key.
  3. When you see Samsung Galaxy A11, release the Power key but continue holding the Volume Up key.
  4. When you see the Android Recovery screen, release the Volume Up key.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the battery is still draining and the phone is still getting hot, try testing the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

 

If these steps do not resolve your concern, the final troubleshooting step would be to do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

Finally, if all troubleshooting is unsuccessful, it is recommended the phone be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-  3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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