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Original topic:

A11 cannot take a screenshot🤦🏼‍♀️

(Topic created: 10-10-2021 03:11 AM)
LiZoRoSe7
Astronaut
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Other Mobile Devices

So I was given Galaxy a 11, but no matter what I do or where  I search, even Google, I'm still not able to screen shot 🤷🏼‍:female_sign: HELP PLZ 

1 Solution


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Solution
SamsungQue
Honored Contributor
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Other Mobile Devices

I can see how this issue can be frustrating. Are the buttons not responding? Are you getting an error message? Here are the standard steps in performing a screenshot with your phone.

  1. To capture a screenshot, simultaneously press then quickly release the Power and Volume Down buttons.
    Power and volume down buttons
  2. To view the screenshot you've taken, swipe up to access the apps screen then navigate: Gallery Gallery icon > Albums > Screenshots

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4 Replies
looneytoonz
Astronaut
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I can help lol
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communityuser741
Astronaut
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why would I want to be apart of this app ?
so what is the point ?
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TheBee777
Astronaut
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You can set your sasung to scran shot by pushing the one key and volume down key at the same time. Use the settings option
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Solution
SamsungQue
Honored Contributor
Options
Other Mobile Devices

I can see how this issue can be frustrating. Are the buttons not responding? Are you getting an error message? Here are the standard steps in performing a screenshot with your phone.

  1. To capture a screenshot, simultaneously press then quickly release the Power and Volume Down buttons.
    Power and volume down buttons
  2. To view the screenshot you've taken, swipe up to access the apps screen then navigate: Gallery Gallery icon > Albums > Screenshots