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Original topic:

A20 still has not received Android 11

(Topic created: 10-21-2021 08:08 PM)
sebas0906
Astronaut
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Other Mobile Devices
my Samsung a20 still does not receive
The update of android 11 and one UI 3.0
and I have noticed that several a20
have already received it, will
someone know why?

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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2 Replies
singod
Galaxy
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Other Mobile Devices
I suggest you hook you phone on a laptop computer download smartswitch on computer and check for software update
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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