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Astronaut

A20e back-up query

I can't seem to retrieve my photos from my previous Samsung phone via Cloud. Any ideas how to fix this?

1 REPLY 1
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Product Expert

Re: A20e back-up query

Hello @userBF5xKV1SSL,

 

Unfortunately, the Samsung A20e isn't one of the compatible devices.  You can read the list here.

https://www.samsung.com/us/support/owners/app/samsung-cloud

 

Although, you can try to access your samsung cloud information on the computer through this link.

https://support.samsungcloud.com/#/login

 

Best,

Jayhon

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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