Showing results for 
Search instead for 
Did you mean: 

A21 not able to install "new" Smartthings App

I am about to give up on the "new" Smartthings. I have tried everything to install on Samsung A21 but to no success. Using Smartthings Classic works but after required integration you are left stranded. Google play says that "new version is not compatible with this device" , The Galaxy Store does not even list it and any attempt to sideload results in "failure to install app". I have searched the forums and other people are having the same issue but, there are no "real" replies. Does the A21 work with the "new" Smartthings app or not? .....Thanks

Samsung Moderator
Samsung Moderator

Re: A21 not able to install "new" Smartthings App

I would recommend reaching out to our Smart Things team directly at 1-800-726-7864 for further assistance.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.