10-09-2020 09:05 AM
My Samsung Galaxy A30 stopped focusing all of a sudden. It is up to date and I have already reset the Camera App but it still isn't able to focus. How can I fix this?
10-09-2020 09:08 AM
10-12-2020 01:20 AM
It is not focusing even if I tap the screen. My issue also started a few days ago, shortly after the latest software update.
10-12-2020 01:41 AM
Have you also tried clearing the cache and memory of the camera app?
10-12-2020 09:07 PM
I cleared the cache & data of the app. I wiped the system cache partition. I did a soft reset and a factory reset but none of it worked.
10-16-2020 07:10 AM
Is the camera also blurred when using a third-party app, such as Messenger, Snap Chat, or any other camera app? Some of these steps may help. https://www.samsung.com/us/support/troubleshooting/TSG01001297/ However, if the issue persists, I would recommend having the phone evaluated by a certified technician.
For service options in the U.S., please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky
For service outside the U.S., please follow this link: https://www.samsung.com/us/common/visitlocationsite.html