JUMP TO SOLUTION Solved

Original topic:

A32 5G Kernal broken after update

(Topic created: 06-04-2023 11:31 PM)
508 Views
JustSneakyYT
Astronaut
Options
Other Mobile Devices
 
image
 
My Samsung Galaxy A32 5G acted up so bad. A update broke the phone kernal.. its been like this since may. it said a tiny message but it flashed very fast. i took a video then slowed it down and took a screenshot of the video, this was the message i captured.
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hi JustSneakyYT, thank you for reaching out, and welcome to the Community. I am very sorry to hear you are seeing that message when trying to use your A32. The first thing I would try to do is a factory reset. Try your best to back up everything you can, and try to follow the steps in this guide: https://www.samsung.com/us/support/answer/ANS00062029/

If the factory reset did not help, or you are unable to do so, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hi JustSneakyYT, thank you for reaching out, and welcome to the Community. I am very sorry to hear you are seeing that message when trying to use your A32. The first thing I would try to do is a factory reset. Try your best to back up everything you can, and try to follow the steps in this guide: https://www.samsung.com/us/support/answer/ANS00062029/

If the factory reset did not help, or you are unable to do so, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html