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Constellation

A50 Fingerprint sensor calibration needed.

I updated galaxy a50 but after that when I try to add fingerprint it says "A50 Fingerprint sensor calibration needed." how do i fix?

I tried-

-Hold power button until the 3 options of power off, restart, and emergency mode appear

-On-screen tap and hold on the power off option until it changes to safe mode

-Select safe mode and the phone will reboot into safe mode

-Once in safe mode try to re-add the fingerprint 

this steps but still not working...

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: A50 Fingerprint sensor calibration needed.

As the troubleshooting has not been helpful, it is recommended to have the phone evaluated by a certified technician. Please send a private message with the full model code and IMEI number of the phone and I will be happy to look into your options. http://bit.ly/2XERsky



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