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Constellation

A50s Fingerprint sensor Calibration needed

I bought this phone for over a month now and I had no problem with the fingerprint sensor I can use it properly, not until I updated my phone to Android 10. I can no longer use the fingerprint. 

 

The Samsung tech told me that it was a glitch in the recent update and Samsung will release  a new update to fix this issue. There was a update earlier this morning and I updated my phone and the update didn't solve the issu.

 

I have troubleshoot this phone with, Wipe out partion, clear cache, soft reset, safe mode, hard reset and even factory reset. None of this helps! I can't go out and have it checked by tech with Covid out there!

 

I have switched my phone from Samsung to Apple hoping for a better service!

 

1 REPLY 1
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Astronaut

Re: A50s Fingerprint sensor Calibration needed

My fingerprint sensor started working much better after the update to 10. Fingerprint scanner does not work with a screen protector.
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