cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

A51 Update Error

Hey guys/girls,

 

I recently bought a unlocked Galaxy A51 (US version) from Amazon. The problem I am having is when I go to check for updates, the phone says" Unable to update the software. A network or server error occurred. Try again later". I have my phone connected to the Internet via Wi-Fi. What could be causing to error? Please help!!

 

Jacob

12 REPLIES 12
Highlighted
Samsung Moderator
Samsung Moderator

Re: A51 Update Error

Thank you for reaching out. I would be happy to assist you further. Do you experience these symptoms when trying to update your device using mobile data?

 

Do you experience these symptoms if try to update with your device in safe mode?

 

Can I please have your full model number, baseband version, and service provider?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: A51 Update Error

I get the same error message, whether I use Wi-Fi or mobile network.

How do you get into safe mode?

 

The model number is SM-A515U1

The baseband version is A515U1UEU1ATC8

The service provider is Straight Talk Wireless

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: A51 Update Error

These steps will assist you in putting the phone in Safe Mode. Once there, try to update the phone again. https://www.samsung.com/us/support/answer/ANS00062983/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: A51 Update Error

Ok, I went into safe mode and turned on Wi-Fi, still can't get the phone to update! Still get the same error.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: A51 Update Error

Thank you for confirming. The remaining option would be to have it evaluated by a certified technician. You can do this by taking the phone to aa local uBreakiFix location. https://www.ubreakifix.com/samsung or for additional options, please send a private message with the full model code and IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: A51 Update Error

If I take it to Ubreakifix and they cant fix it, then what will I need to do next?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: A51 Update Error

Just send a private message here with the phone information and we can proceed. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: A51 Update Error

Did you still need help with your issue?

Reply
Loading...
Highlighted
Asteroid

Re: A51 Update Error

I haven't had time to take it to UBreakIFix yet, it's about 40 miles away and i'm planning to go this Friday and i'll will let you guys know what I find out.

Reply
Loading...