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A53 5G Freezing and restarting

(Topic created: 11-17-2023 12:08 PM)
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wrestling-emt
Astronaut
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Other Mobile Devices

Is anyone having an issue with the phone freezing and resting even when you are not using it.

This is happening to me all the time now after the last 2 updates.
I have already done the factory reset and just letting the phone go completely dead and recharging it but nothing is working.
The has no water damage and has been in a case since day 1 
 
Please any advise on this would help I'm ready to get a non Samsung phone at this point 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Hello, welcome to the Community, and thank you for reaching out. We can certainly understand the frustration of the phone freezing and restarting. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Use this guide for troubleshooting the freezing on the device: https://www.samsung.com/us/support/troubleshooting/TSG01001416

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to freeze and restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, welcome to the Community, and thank you for reaching out. We can certainly understand the frustration of the phone freezing and restarting. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Use this guide for troubleshooting the freezing on the device: https://www.samsung.com/us/support/troubleshooting/TSG01001416

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to freeze and restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html