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A53 screen won't rotate 360 Degrees, screen gets 90 degree rotation

(Topic created: 05-16-2022 06:06 AM)
user63QnUrqBe4
Astronaut
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Other Mobile Devices

I purchased Samsung A 53 5G one and half months back which is still under warranty.  The phone screen is not rotating 360 degree. IT only rotates 90 degrees. I have talked to customer service 3 times and they are not ready to replace the phone. They have opened a ticket with UbreakIfix their authorized repairing center. I got the call from them that we are not repairing any Samsung phones so please do not come by and Samsung is not responsible for anything even if it is a manufacturing defect. My ticket number is 5129521490 and 2nd ticket number is 2267600189. 

My suggestion is please do not purchase any Samsung phones as they are not responsible for anything and didn't get after-sales service.

 

Is there any solution for this issue?

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Samsung_Moderator
Community Manager
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Other Mobile Devices

Thank you for reaching out. I can certainly understand your concern with your device not rotating properly and would be happy to assist you further. If your Galaxy phone or tablet won't stop rotating its screen, or, on the other hand, if it does not rotate at all, don't panic. Your device comes with screen rotation settings built right in. It's just a matter of making sure you have the correct settings in place. You can make your device's screen rotate freely with Auto rotate, or lock it in one position using either Portrait or Landscape mode. Give this link a try for steps to make your auto-rotate function properly: https://www.samsung.com/us/support/answer/ANS00088202/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

 

When you reach out, please make sure to mention this thread and have the following information available:

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Thank you for reaching out. I can certainly understand your concern with your device not rotating properly and would be happy to assist you further. If your Galaxy phone or tablet won't stop rotating its screen, or, on the other hand, if it does not rotate at all, don't panic. Your device comes with screen rotation settings built right in. It's just a matter of making sure you have the correct settings in place. You can make your device's screen rotate freely with Auto rotate, or lock it in one position using either Portrait or Landscape mode. Give this link a try for steps to make your auto-rotate function properly: https://www.samsung.com/us/support/answer/ANS00088202/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

 

When you reach out, please make sure to mention this thread and have the following information available:

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

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