Wife's new A54. She's had it for about a month now. Did an update last night. It sounds to me like it was a Samsung OS update because she remembers it saying UI at the top of the screen at some point.
Now it won't allow her to unlock the phone to access anything. She tried several times and it now says "too many incorrect unlock attempts, try again in 2 minutes". She tries again, same result.
Any ideas on what's going on? (By the way, she's on Consumer Cellular)
Solved! Go to Solution.
If you want to skip the guessing just Google how to enter recovery mode on Galaxy a54 5G and Google will tell you if it's the volume up or volume down with the power key you'll save some time because the wrong one is going to boot you into download mode instead of recovery mode and to get out of download mode you have to hold the download mode buttons again like you're trying to go back into download mode but when the phone shuts down to try to boot back into download mode You have to let go of the volume key as soon as the screen turns black and let the phone boot normal then you know to do the opposite volume button and that will take you to recovery mode where you can start clean and get back into the phone where you can recover most likely all of her Samsung data which is calls texts contacts Wi-Fi passwords stuff like that unless she uses Google's versions of all of the communications apps like Google Messenger and Google dialer and Google contacts, then I can't guarantee any data will be restored but you will have access to the phone again to at least start fresh but I'm having a paperweight. Good luck to you and try to see if you can have your wife just let you glance at future updates to make sure she doesn't install something that's not stable because it's something that can be done easily by mistake and once you go through this process I've said you will never want to do it again it really sucks so it's worth just glancing at her phone before she accepts updates in the future
Thanks for the replies. What gets me is this was a Samsung instigated update, not requested by her she says so she went ahead and approved it for an overnight download at home so why would it be a beta?? since she's not enrolled or otherwise requested anything.
I know the carriers make no difference here but thought I'd mention it.
Also unfortunately she never turned on remote unlock as I told her....
To be continued
Ended up having to take it to a Samsung repair center as nothing suggested above would work. They took the battery out, let it sit for some minutes, reinstalled for a hard reset, then start as new.
Working fine now, and by the way, the repair center tech said he's seen this before albeit very seldom, but it was just some kind of glitch and not upgraded to UI 6. The "repair" was on Samsung warranty.
Thanks for all the suggestions...