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Constellation

A7 2018 services are not working

I tried a custom firmware but it didn't work and my phone kept restarting on boot. After 2 days I ended up installing an original firmware but my Samsung services more importantly "secure folder" is not working due to security reasons.   I was wandering if you could help me fix that.  My phone is A7 2018  
I tried cash erasing and flashing my phone with an official rom. it has the latest update. 
but still the problem is remained. 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: A7 2018 services are not working

Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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Supernova

Re: A7 2018 services are not working

@Amir1904 You'll want to reach out to your countries support group for help here! -->  http://www.samsung.com/visitcountry

As well, here is some troubleshooting on Samsung's Knox that may help.

https://docs.samsungknox.com/secure-folder/Content/troubleshooting.htm

 

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