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Constellation

A7 Finger sensor not responding

Hello, our mobile A7 finger sensor not working suddenly.  Power bottom working side to mobile open, restart and screenshot,  but it is not working  in finger print sensor. How to solve this problem. 

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Samsung Moderator
Samsung Moderator

Re: A7 Finger sensor not responding

Thank you for reaching out. The phone will need to be evaluated by a certified technician. You can locate the nearest U.S. authorized service center here: https://www.ubreakifix.com/samsung For international models, please visit: https://www.samsung.com/us/common/visitlocationsite.html 



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