Original topic:

A71 5G Unlocked

(Topic created on: 4/26/21 8:40 PM)
Other Mobile Devices

I could really use some help, I purchased an unlocked Samsung galaxy A71 5G for my fiancé, the model shows as SM-A716U1 in the phone settings but the tech specs provided on Samsung.com for the A71 5G unlocked show the model being identified as SM-A716UZKNXAA. When we tried to homologate the Phone in Colombia there is an issue because the model numbers don't match. We have to send a screen shot of the phones Model in the phones settings. When we do the model doesn't correspond to the tech specs so the Colombian commission won't allow us to use the phone.  We are super disappointed because we communicate by phone everyday. Please help. 

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