Original topic:

A71 5G fingerprint log on issues

(Topic created: 10-18-2021 05:21 PM)
am16153
Astronaut
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I hope the August update fixes the horrible issues with fingerprint unlock. Anyone else have issues.
6 Replies
users4RakALh3D
Asteroid
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It hasn't. The issues are still persistent.
am16153
Astronaut
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Yes, they are.
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SamsungRyder
Samsung Moderator
Samsung Moderator
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You are very welcome, and do not hesitate to let us know of the results. We are here to assist. 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Hi, I am sorry to hear of the unlock not working with your fingerprints. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider: https://www.samsung.com/us/support/troubleshooting/TSG01200322/

 

You can also see if a third-party application might be the culprit. The guide for Safe Mode is here: https://www.samsung.com/us/support/answer/ANS00062983/

 

Please let me know if this helps.

am16153
Astronaut
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I will look into that, thank you.
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userPuXVoczVqj
Asteroid
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The finger print reader on my A71 5G doesn't work 90% of the time.