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Original topic:

A71 Screen is black and I am unable to answer calls

(Topic created: 10-17-2021 03:19 PM)
grannyPat
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Does anyone know what to do, my phone rings and I have a black screen I can't answer it please help me  , yes I know I can look after who called and call back but it's aggravating ty

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TheGalaxy
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Make sure the top front of the screen is clean

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TheGalaxy
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What's your phone model?
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grannyPat
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Samsung A71
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grannyPat
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5G
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TheGalaxy
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Make sure the top front of the screen is clean

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grannyPat
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K gonna do that right now
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grannyPat
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Hey thank you very much it's working now , I appreciate it
GOD BLESS you
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TheGalaxy
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👍
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userVGQAdo9RFw
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Have to try to force restart the phone it might,or else replacing the screen it the only option.
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grannyPat
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I had dropped my phone this week outside and it was raining I think dirt probably went in little hole where camera is, so I removed cover completely and it's now working great
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