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Asteroid

Active 2 watch refund no ecg/ fall detection as advertised?

I naively bought two samsung watches for my grandmother and I for Chrismas on the premise that the ECG/ Fall detection would be available early 1st quarter. It is not yet available and samsung released a statement that it won't be available in that timeframe ( didn't even say if ever). I would like to know how I can get a refund as I bought this more expensive watch over others based on those two features. 

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Constellation

Re: Active 2 watch refund no ecg/ fall detection as advertised?

I would like to know the same thing. Paying monthly for a service that is not being provided. This is ridiculous. 


@userk5ArEjJtCm wrote:

I naively bought two samsung watches for my grandmother and I for Chrismas on the premise that the ECG/ Fall detection would be available early 1st quarter. It is not yet available and samsung released a statement that it won't be available in that timeframe ( didn't even say if ever). I would like to know how I can get a refund as I bought this more expensive watch over others based on those two features. 


 

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Constellation

Re: Active 2 watch refund no ecg/ fall detection as advertised?

I pre-ordered mine. It stated it would be getting both in the first quarter of 2020. Now it has been removed. Fortunately I got it with PayPal. I disputed it for false advertising.  I was refunded. It took some fighting, but I got my money back. Still have the watch. Thanks Samsung for your false advertising! 

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Asteroid

Re: Active 2 watch refund no ecg/ fall detection as advertised?

Can you send me any materials you were able to fight with?? They have deleted everything

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Highlighted

Re: Active 2 watch refund no ecg/ fall detection as advertised?

Samsung does not stand behind their promises. So a refund from them will not be forthcoming

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