Original topic:

Ao2s Phone won’t turn on after software update

(Topic created: 4 weeks ago)
useraRbGjPV9TS
Astronaut
Options
Other Mobile Devices

I did a software update today for my Samsung galaxy Ao2s and my phone won’t turn on it just keeps loading then goes to a page saying my phone is having a problem turning on regularly so what do I do  

0 Likes
1 Reply
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hi, I am very sorry to hear your device is not powering on as it should. Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

Please let me know if this helps. 

0 Likes