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Audio issues Samsung a51

(Topic created: 04-05-2020 07:21 AM)
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RafaelCad
Asteroid
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Other Mobile Devices

Hey, i have a samsung a51 and when i record videos through the camera app or via snapchat with or without my earpiece the audio i get is muffled or sounding robotic.

Can you guys help me, do you have any idea what causes this?

1 Solution


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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Hello,

 

Was the device purchased in the US?

 

Safe mode is a mode that disables third-party apps from running in the background that may be causing this to occur.

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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9 Replies
Stephanie Nikki
Black Hole
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Do you experience the same symptom with the stock camera app on the phone while the device is in safe mode?


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RafaelCad
Asteroid
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Other Mobile Devices

Yeah, with the stock camera.

What is safe mode?

Samsung_PRLkA1w
Astronaut
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Other Mobile Devices

Ouch man maybe you should get a new phone or go to a metro store

Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hello,

 

Was the device purchased in the US?

 

Safe mode is a mode that disables third-party apps from running in the background that may be causing this to occur.

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

RafaelCad
Asteroid
Options
Other Mobile Devices

I did it a moment ago and tested the audio while filming and it's working very good again.

I don't know what was causing it though, but thank you very much

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Awesome! I'm glad I was able to help resolve your concerns. 🙂

userAtnQF921zC
Astronaut
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Wowww... That worked.. I was about to go to Samsung center.. 

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J0EMAZING
Astronaut
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Thank you, this really helps... Do you know why the happens? How do I narrow down so I don't have to perform these steps do often. Thanks.

RafaelCad
Asteroid
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Other Mobile Devices

No i don't know....you had the same problem with the audio?

Maybe because of an app we downloaded 

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