Original topic:

Battery problems of galaxy tab s7 plus

(Topic created on: 1/21/21 6:55 PM)
user4zPt0KY2kS
Astronaut
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Other Mobile Devices

Hi, I bought a galaxy tab s7 plus and the charge last 6 hours top. In 15 minutes it decreased 6% or more. Since the second day is like that. Is there anyproblems? Can I ask for the warranty?

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SamsungBri
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

If your tablet isn't charging, set it to Airplane Mode and reduce the brightness to extend the battery life while you work to solve the problem.

 

Take a look at the link below for additional troubleshooting steps for this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001573/

 

If the unit is still not charging after completing the troubleshooting steps in the link above service is required.

 

Here are some service options for you:

 

- If your device was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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