Bluetooth Notification sound issue

Constellation

Bluetooth Notification sound issue

I have a Samsung Galaxy J7 Prime cellphone Marshmallow and when connected to bluetooth headphones, notifications only come through as a break in what I am listening to rather than a sound. This does not occur when I am not on BT and I have also tried another headset, same issue of no sound. Have checked and rechecked all settings. Any suggestions please?

4 REPLIES

Re: Bluetooth Notification sound issue

has it been always like that ever since you started using the phone? if so, then it must be a concept.

 

also, the ringtone is set to sound, not vibrate or mute. right?

Constellation

Re: Bluetooth Notification sound issue

Yes, sound and volume settings are all ok. Hopefully someone will have a solution??

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Samsung Moderator

Re: Bluetooth Notification sound issue

Hey, @userBTDeMXW8P9. The first thing I would suggest is checking to see if all your software and applications in your Google Play Store and Galaxy App store are up to date. Let me know when you check that and try and replicate the problem again,

Samsung Moderator

Re: Bluetooth Notification sound issue

Hey, @@userBTDeMXW8P9. Thank you for posting to the thread! Please return here to the community if you need anything else, and we're always happy to help!