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Asteroid

Bluetooth connection issues galaxy A51

Just bought the galaxy A51 having bluetooth connection issues. Connection keeps cutting out and sound scratchy. Anyone have a solution ? 

25 REPLIES 25
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Samsung Moderator
Samsung Moderator

Re: Bluetooth connection issues galaxy A51

Have you tried resetting your Bluetooth networks?


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Asteroid

Re: Bluetooth connection issues galaxy A51

I've tried resetting network and tried clearing cache doesn't work either. Went into developer mode and tried changing the Bluetooth settings but it reverts back to default when you exit out or disconnect bluetooth. Ive  exhausted all my troubleshooting steps. I'm at a dead end with this phone. 

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Constellation

Re: Bluetooth connection issues galaxy A51

Brand new A51, and won't "see" a JBL Charge 3 speaker. Had no problems with other smartphones.

Network and Cache cleared and reset. 




 

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Constellation

Re: Bluetooth connection issues galaxy A51

I also have the same issues. Did you find a solution?

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Constellation

Re: Bluetooth connection issues galaxy A51

I have also same problem

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Constellation

Re: Bluetooth connection issues galaxy A51

Same problem, some app are better, google Play is a nightmare. Spotify is only once every 2min affected. Have the a51 since 1week.

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Constellation

Re: Bluetooth connection issues galaxy A51

Exactly the same situation here, what bluetooth device are you using? I wonder if the connection would be better with galaxy buds

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Constellation

Re: Bluetooth connection issues galaxy A51

Hi, same problem with Samsung buds.

This started occurring since the latest update,  wasn't an issue before that.

 

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Astronaut

Re: Bluetooth connection issues galaxy A51

I have the same issue with my SONY earphones and my A51. Terrible. Every minute a little click with spotify and YT music. 

My A51 is 14 days old and I bought it in a Samsung store. Can I bring it back ? 


@usere7Ou17j0bH wrote:

Same problem, some app are better, google Play is a nightmare. Spotify is only once every 2min affected. Have the a51 since 1week.


 

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