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Bluetooth range distance connectivity (galaxy a20)

(Topic created: 11-02-2020 07:35 PM)
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Danivan
Asteroid
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After the last software update for galaxy A20 on july 19th the bluetooth connectivity from 20(+/-) feet distance to receiver device suffered significant damage in the range to maximum 7 feet far from receiver device and just the hand behind the phone block the signal. 

 

Any help on this would be appreciated. Thanks. 

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Samsung_eulwP11
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Same problem. Tried everything I could think of including factory reset. No go. Be nice to get some help.

SamsungAdam
Samsung Moderator
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Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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Danivan
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Tried but still the same 

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Solution
SamsungRei
Community Manager
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Are you able to test with any other Bluetooth devices? The next step would be to have the phone evaluated by a certified technician. To look into your options, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



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JtkLandinez
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Same problem that @Danivan I think is a problem of the model and the updated of the software the bluetooth now is useless you can't even use it in the car. hopefully Samsung come with one solution, I tried everything even factory reset, and hard reset
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userZrmt7dSOkU
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Had the same problem.   Did network reset as suggested in one of the posts.. it did not help.

 

What works for me:  Turn on wifi .. that's it.    Even if you aren't connected to anything on wifi, for some reason, having it ON affects bluetooth.  My guess is that it has something to do with power management?

 

Danivan
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Thanks it works very well with wifi on I have no idea how it affects the wifi on bluetooth but it really works.

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