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07-26-2020 04:47 PM in
Other Mobile DevicesAfter the last software update for galaxy A20 on july 19th the bluetooth connectivity from 20(+/-) feet distance to receiver device suffered significant damage in the range to maximum 7 feet far from receiver device and just the hand behind the phone block the signal.
Any help on this would be appreciated. Thanks.
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07-29-2020 05:09 PM in
Other Mobile DevicesAre you able to test with any other Bluetooth devices? The next step would be to have the phone evaluated by a certified technician. To look into your options, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky
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07-26-2020 05:53 PM in
Other Mobile DevicesSame problem. Tried everything I could think of including factory reset. No go. Be nice to get some help.
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07-28-2020 02:42 PM in
Other Mobile DevicesHave you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.
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07-28-2020 02:55 PM in
Other Mobile DevicesTried but still the same
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07-29-2020 05:09 PM in
Other Mobile DevicesAre you able to test with any other Bluetooth devices? The next step would be to have the phone evaluated by a certified technician. To look into your options, please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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11-02-2020 07:35 PM in
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12-24-2020 05:24 PM (Last edited 12-24-2020 05:26 PM ) in
Other Mobile DevicesHad the same problem. Did network reset as suggested in one of the posts.. it did not help.
What works for me: Turn on wifi .. that's it. Even if you aren't connected to anything on wifi, for some reason, having it ON affects bluetooth. My guess is that it has something to do with power management?
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12-25-2020 10:09 AM in
Other Mobile DevicesThanks it works very well with wifi on I have no idea how it affects the wifi on bluetooth but it really works.