cancel
Showing results for 
Search instead for 
Did you mean: 
Astronaut

CONSTANT CONNECTED VIA USB

I got a warranty replacement phone & i suspect it is used. It has a constant notification that says, "CHARGING CONNECTED DEVICE VIA USB". It never goes away unless I plug in the charger & restart the phone. As soon as i take the charger out, it's right back to the constant USB notification!! I am so mad because i get a defective phone in place of a defective phone! And to top it all off, i have a nasty broken leg, ankle, & fractured back so it's not like i can just just jump in the car & go get it fixed. Please help? I have cleared cache in android system app & restarted phone which did absolutely NOTHING. Suggestions?????
6 REPLIES 6
Constellation

Re: CONSTANT CONNECTED VIA USB

yeh i don't like either that you get a refurbished phone either as a replacement! do all carriers do that?
Reply
Loading...
Astronaut

Re: Re: CONSTANT CONNECTED VIA USB

i specifically asked the manager at Metro if it was a new phone & she answered yes. Verizon doesn't do that, but not sure on all the rest.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Re: CONSTANT CONNECTED VIA USB

Have you tried resetting the phone? https://www.samsung.com/us/support/answer/ANS00062029



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Astronaut

Re: Re: Re: CONSTANT CONNECTED VIA USB

I found the solution on my own & it's so easy!! How can you claim to work for Samsung & not know such a simple solution?!!
all I did was open the "android system" app, clear the cache & then force stop the app. I did a restart for good measure but it's not necessary. Please pass this on. There are soooooo many people who have this same problem! thank you
Reply
Loading...
Astronaut

Re: CONSTANT CONNECTED VIA USB

Samsung Rei,
u sent me an unknown link that will put my data & personal info at risk!!
Reply
Loading...
Astronaut

Re: CONSTANT CONNECTED VIA USB

I FOUND THE ANSWER BY MYSELF!! The annoying notification that says "USB CONNECTED" blah blah blah that prevents you from charging or wt have you.. It's so easy!!!
#1. go into your phone's apps
#2. then select "system apps"
#3. scroll down and find the app called "ANDROID SYSTEM"
#4. clear the cache
#5. force stop the app
#6. restart phone
DONE

YOU'RE WELCOME!!!
Reply
Loading...