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Tommy Chang
Asteroid

Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Hello everyone !

 

I recently found there is an update available for my SM-J701M. Which is an Oreo update.

 

After Upgrade, I found my faviorite Camera Apps (ex, Camera 360, YouCamPerfect ...)

The front flash not work anymore. (It work before upgrade Oreo, i am sure!).

 

I tried default Camera, the front flash is work normal, the LED flash should not broken.

 

Anyone faced same issue or any solution ? 

Regards.

 

Tommy

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Good news is, that if the issue did not appear in safe mode then this means it's not hardware related. My best guess is that the issue lies with the different apps specifically in that they haven't added the feature for the latest update. Our only recommendation would be to reach out to the developer of the apps to request this feature be added. I sincerely apologize for the inconveniences this may cause. 


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16 REPLIES 16
userkwlyS2MFxC
Constellation

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Yes, the issue is happened on my device (Glaxy s8+).

Please help me.

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Samsung Moderator
Samsung Moderator

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Have you tried to force stop and clear the cache on the camera application?

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Tommy Chang
Asteroid

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Yes, I tried,,

I tried clean cache, forc stop, reinstall. Not work.

 

I also try more camera app, but no one can fire front flash. Only default camera work.

 

Is Samsung disable front flash for 3rd party app use after upgrade Oreo?

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Samsung Moderator
Samsung Moderator

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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Has this occurred while the device is in safe mode?

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Tommy Chang
Asteroid

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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I tried to switch to safe mode.

But Safe mode cannot run 2rd party app. I cannot test.

 

After switch back from Safe mode, this issue still there.

 

I tried another app call "B612",

I saw the review on same device, there are many user report it.

 

I believe it should be a bug in Samsung Oreo's ROM,

becasue many device (no only my J7) and many app have same issue after upgrade.

 

I think you can easy reproduce this issue on these apps

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Samsung Moderator
Samsung Moderator

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

JUMP TO SOLUTION

Good news is, that if the issue did not appear in safe mode then this means it's not hardware related. My best guess is that the issue lies with the different apps specifically in that they haven't added the feature for the latest update. Our only recommendation would be to reach out to the developer of the apps to request this feature be added. I sincerely apologize for the inconveniences this may cause. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Tommy Chang
Asteroid

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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@SamsungCole

 

I did NOT say this issue not appear in safe mode.

I said, in safe mode, It cannot run any download app. I cannot test.

 

I try to report this issue to app vender. they say it is Samsung issue.

Front flash capability be disable from Samsung side.

They mention, "No 3rd party Camera App can fire front flash after upgrade Oreo on Samsung Device".

 

I tried other apps, it is true. I cannot find any app can fire front flash, except "default camera".

 

I guess it should be a "public interface for front flash" be disalbe after upgrade Oreo.

"Default camera" did not use public interface, so it work.

But "3rd party Camera App" cannot use front flash anymore.

 

Please help check again.

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Samsung Moderator
Samsung Moderator

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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I certainly understand, I apologize for any confusion. Even with you being unable to test a third party app in safe mode, this still tells us that it is not hardware related as the issue would not appear in safe mode. The statement "No 3rd party Camera App can fire front flash after upgrade Oreo on Samsung Device" is not something I can confirm or deny though as Samsung is not in control of third party apps so we cannot force them to make the features available. If the front flash does work on the default camera, then I would recommend using the default camera when front flash is needed. Again I apologize for the inconveniences this may cause. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userkwlyS2MFxC
Constellation

Re: Camera Front Flash Not work after upgrade to Oreo (Galaxy J7 Neo)

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I try to use Android Camera API to get supported flash mode list, but I got empty value.

 

I also Samsung Camera SDK sample code , the issue also is happened by using Camera 1 or Camera 2 api.

 

Before upgrade Android OS to Orio, the issue was not happened.

 

Could you help to discuss this issue with your technical team?

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