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Camera voice control not working after system upgrade

After  an automatic upgrade and the inclusion of Bixby on my Galaxy A8, the ability to use voice comands to take a picture have been removed. The feature is still shown as an option under settings but it no longer works. I have spent hours on  a chat line with samsung, their solution is to do a factory reset and hope it will come back.

Why would samsung remove this feature?

How do I get it back?

how do a report my dissastisfcation to Samsung?