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Asteroid

Camera zoomed in on social media - A71

New galaxy A71. Front camera on all social media platforms is zoomed in so far you can't use it. On normal phone camera I got the option to use the group capture so it's not bad. However, on social medias its automatically too zoomed in (snapchat, Instagram..)

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Samsung Moderator
Samsung Moderator

Re: Camera zoomed in on social media - A71

I would like to look into this issue for you. Let's look at a couple of things first. 

Have you made sure that your phone is up to date on its software?

Have you tried clearing the cache for the apps you're having issues with?

Have you tried clearing the cache partition on your phone?

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Asteroid

Re: Camera zoomed in on social media - A71

Yes I have cleared cache for the apps. And my phone software is up to date. What is cache partition for my phone? 

 

I rang Samsung customer service; that was no help. 

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Asteroid

Re: Camera zoomed in on social media - A71

I have just now cleared cache partition for my phone. Still no help. I've seen other users on Samsung Community who had similar issues yet no solution. This is a major deterrent from using samsung again.

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Asteroid

Re: Camera zoomed in on social media - A71

I have the same issue. So dissapointed

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