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Asteroid

Can anyone help? Phone stuck in loop!

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Please can anyone help! My phone (Galaxy S6) is stuck in a loop of looks like restarting and I can't turn it off!

It looks like it's not fully restarting, it just switches between black SAMSUNG screen and the loss screen. But when swipe on the lock screen to open phone it goes back to black SAMSUNG screen. Doing it on its own too without touching it.

 

Any ideas how to properly turn off/restart? Fix this? All help welcome I am stuck in self isolation and really need my phone

 

Thank you

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Product Expert

Re: Can anyone help? Phone stuck in loop!

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Hello! 

Try doing this:

 

Hold the power button and the volume up button and the home button. You should get to a screen with different options. This is called recovery mode on the Android.

 

You can move up and down with the volume buttons and you can use the power button to select. Try wiping cache partition and then restart the phone. If that doesn't work, try getting into recovery mode again (Hold the power button and the volume up button and the home button) and then factory reset the device. 

 

Let me know if that helps! Thanks.

 

 

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15 REPLIES 15
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Asteroid

Re: Can anyone help? Phone stuck in loop!

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???

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Astronaut

Re: Can anyone help? Phone stuck in loop!

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I would say to wait it out for now. I had an issue like this on my S6 active and my brother had the same issue on his S8 but what we both did was wait. If it still continues find a way to possibly get in the phone and disconnect the battery and reconnect it.

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Asteroid

Re: Can anyone help? Phone stuck in loop!

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Hey

How long did you wait with the s6? Did it just return to normal as quickly as it messed up ?

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Product Expert

Re: Can anyone help? Phone stuck in loop!

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Hello! 

Try doing this:

 

Hold the power button and the volume up button and the home button. You should get to a screen with different options. This is called recovery mode on the Android.

 

You can move up and down with the volume buttons and you can use the power button to select. Try wiping cache partition and then restart the phone. If that doesn't work, try getting into recovery mode again (Hold the power button and the volume up button and the home button) and then factory reset the device. 

 

Let me know if that helps! Thanks.

 

 

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Asteroid

Re: Can anyone help? Phone stuck in loop!

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Thank you so much for replying. Unfortunately the phone is just auto switching between black Samsung screen and lock screen but not accepting passcode. Cannot even get to recovery mode, holding buttons as above doesn't show anything different 😞

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Product Expert

Re: Can anyone help? Phone stuck in loop!

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Hello, 

 

so you cannot get into recovery mode at all? Do you know if all the buttons work on your device? Thanks!

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Asteroid

Re: Can anyone help? Phone stuck in loop!

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Yes all worked fine up to this morning no idea what happened. Nothing I do makes a difference.

 

someone suggested disconnecting / reconnecting battery, but phone is sealed. Looking into how to do this now

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Product Expert

Re: Can anyone help? Phone stuck in loop!

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Hello,

 

I would recommend not to open your phone by itself. The battery is not meant to be messed with except by a Samsung Care authorized technician. Try bringing it to a Samsung Care authorized UBREAKIFIX centre or Samsung Experience Store so they can provide one on one attention to your phone. 

 

https://www.samsung.com/us/support/service/

 

Let me know if this helps. 

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Product Expert

Re: Can anyone help? Phone stuck in loop!

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Your just gonna need a network reflash.

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